(519) 485-1925 info@rootstoends.ca

Gift Certificates
We offer gift certificates for any dollar amount or specific service. Gift certificates can be redeemed in our Salon, Spa or Boutique and they do not have an expiry date.

Prices
Taxes and gratuities are not included in our prices and prices are subject to change without notice.

Punctuality
We ask that you check in at least 15 minutes prior to your spa service.

Cancellation Policy
24 hour cancellation notice is required if you are unable to keep your Spa or Bridal appointment.
Cancellation fees are as follows:
More than 24 hours notice – no cancellation fee will be charged
Less than 24 hours notice – 50% of your booking fee will be charged
Failure to show – The entire amount of your booking fee will be charged

Cell Phones
In order to keep our peaceful atmosphere, we kindly ask that all cell phone & pagers be turned off or put on vibrate only.

Final Notice
Robes, towels, sandals & shower facilities are all available.
A locker is provided for your personal belongings.
We are not responsible for lost or stolen articles.

Retail Return Policy
All returned items must be new & unused in the original state with all tickets / tags attached & to be in an unworn / undamaged condition prior to being accepted for a refund or exchange within 30 days of the sale.
After 30 days & within the warranty period, any defective hair styling tool must be returned by the consumer directly to the manufacturer as indicated on the ‘use & care instruction manual’.

All sales are FINAL on makeup, skincare products, hair care products & pierced earring purchases!